vb89 Privacy Policy —
Your Data, Our Responsibility
vb89 takes your personal information seriously. This policy explains in detail how your data is collected, used, and kept secure.
This Privacy Policy ("Policy") applies to users of the vb89 platform and services. By accessing the vb89 website or using any of our services, you agree to all the terms of this Policy. Please read it carefully; if you have any questions, contact our support team.
What types of information we collect
vb89 collects only the information needed to provide services, manage accounts, and meet legal obligations. We collect data in two main categories.
1.1 Information you provide directly
- Name, date of birth, and identity document details
- Mobile number and email address
- Username and password provided during account registration
- Transaction details via bKash, Nagad, Rocket, or Upay
- Documents submitted for identity verification (e.g., National ID card)
1.2 Automatically collected information
- IP address, device type, and operating system
- Browser type and language settings
- Session duration, page view history, and click patterns
- Data from cookies and similar tracking technologies
- Gameplay activity and betting history
How we use your information
vb89 uses collected information only for the following legitimate purposes. Your data is never sold to third parties.
We use your identity and contact information to create, verify, and secure your account. This includes login security and identity verification.
Your information is needed to correctly process deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay, and to maintain transaction records.
We use your information to resolve your complaints or questions via live chat or email, and to improve the quality of our service.
Your information is analysed to maintain account security, prevent fraud and money laundering, and enforce responsible gaming policies.
Data is analysed to improve platform performance and user experience, plan new features, and resolve technical issues.
Your information is used to comply with applicable laws, regulations, and regulatory orders, and to assist in legal proceedings for dispute resolution.
Sharing information with third parties
vb89 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances for operational reasons.
3.1 Service partners
We work with trusted partners for payment processing, identity verification, and technical infrastructure management. These partners receive only the information needed to carry out specific tasks and are required to follow our privacy standards.
3.2 Legal obligations
We may provide information to authorities to comply with court orders, lawful requests from government agencies, or applicable legal requirements. Only the information legally required will be shared in such cases.
3.3 Business transfers
In the event of a merger, acquisition, or asset transfer, user data may be transferred. We will notify users in advance in such cases.
Cookies & tracking technologies
The vb89 website uses cookies and similar tracking technologies. These technologies make your browsing experience smoother and more personalised.
These are necessary to maintain login sessions, ensure security, and keep core functionality running. The site cannot function properly without these cookies.
These cookies are used to remember your preferred language, settings, and customisations. Your experience becomes easier on subsequent visits.
Information about which pages are visited most and where issues occur is analysed to improve payment and gaming experiences.
You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies may affect some site functionality.
Data security measures
vb89 applies industry-standard technical and administrative measures to keep your information secure.
- SSL Encryption: All data transmissions are encrypted via SSL/TLS technology, protecting information from interception in transit.
- Password Hashing: Your password is never stored in plain text; advanced cryptographic hashing algorithms are used.
- Access Controls: Only authorised staff can access the data required for specific tasks; all access is logged.
- Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities and necessary fixes are applied.
- Two-Factor Authentication: An additional verification layer is available to protect your account and prevent unauthorised access.
- Data Minimisation: No information beyond what is needed for the service is collected, and data is deleted once its purpose has been fulfilled.
No method of transmitting information over the internet is completely secure. We maintain the highest security standards, but we cannot guarantee 100% security. Keep your account password confidential and never share it with anyone.
Data retention period
vb89 does not retain your information longer than necessary. We consider the following factors when determining how long data is kept.
- Account activity period: All profile and transaction data is retained for as long as your account remains active.
- Legal obligations: Financial transaction and identity verification records must be retained for periods required by applicable law.
- After account closure: When an account is closed, any remaining data is securely deleted once legal requirements have been met.
- Dispute resolution: Where a dispute or legal claim is ongoing, the relevant data is retained until it is resolved.
Your rights
As a vb89 user, you have the following rights over your personal information. Contact our support team to exercise any of these rights.
Right to access
You have the right to know what information vb89 holds about you and to receive a copy of it.
Right to rectification
If your personal information is inaccurate or incomplete, you may request that it be corrected or updated.
Right to erasure
In certain circumstances you may request that your personal data be deleted, unless a legal obligation requires it to be retained.
Right to restrict processing
You may request that the processing of your data be restricted for specific purposes.
Right to data portability
You have the right to receive your data in a structured, commonly used format.
Right to object
You have the right to object to the processing of your data on specific grounds, and we will give your request proper consideration.
To exercise any of the above rights, contact our support team. We will process your request within a reasonable time. In some cases, legal obligations may mean that certain data cannot be deleted.
Privacy of minors
vb89 strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from any minor.
Age verification is in place at registration. If we become aware that a minor's information has been collected, we will immediately delete that data and close the associated account. If a parent or guardian suspects their child has opened an account, contact us immediately at [email protected].
Policy changes & updates
vb89 reserves the right to update this Privacy Policy when needed. For any changes, we will notify you in the following ways.
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification may be sent to your registered email address.
- Continued use of the site after any changes will be taken as your agreement to the updated policy.
- We recommend that you check this page regularly to stay informed of any changes.
Contact us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, contact our support team. We are available 24/7 to assist you.
Get 24/7 support in Bengali or English via live chat from any page on the site. This is the fastest channel for privacy-related requests.
For detailed requests or correspondence with documents, email us at [email protected]. We will respond as soon as possible.
We will process data-related requests after verifying your identity. This is necessary to ensure the security of your information. We do not charge any fee for processing requests.
Related pages
Read this page for full details on the rules and terms governing the use of vb89.
ReadLearn about our tools and guidelines for enjoying gaming safely and responsibly.
ReadFind answers to common questions about vb89 and detailed information on how to use the platform here.
Read